We are a small boutique studio with very limited spaces, we do our best to accommodate everyone who wants to sweat with us!

Please ensure you read and understand our policies to avoid any missed opportunities to get your workout in with us or incur late cancellation fee’s.

Read more about all of our studio policies including waitlists, cancellations and returns or refunds here.

Class Policies

RESERVATIONS & WAITLISTS

Reservations are only accepted online through Mindbody. If you have reserved a spot online and have not checked in at the reception desk at least 10 minutes prior to class starting, your spot may be given away. Shredder’s who arrive after class has begun will not be allowed entry in to the class to ensure the flow of the session will not be interrupted and to ensure safety is priority.

CANCELLATIONS

When you reserve a spot in a class online you have up to 5 hours prior to class starting to cancel out of a class. Cancellations are only accepted through  Mindbody online. No phone cancellations will be taken.  If you do not cancel your reservation within the allowed time frame or no show and you are an unlimited class pass holder, you will be charged a late cancel fee, which is the cost of a single drop in. If you are a 5, 10 or 20 class pass holder and late cancel or no show, a class will be deducted from your account. Shredders who arrive after class has begun will not be allowed entry in to the class.

RETURNS AND REFUNDS

We do not refund or return any  services unless you are relocating outside of Calgary, Alberta or an unexpected physical injury or limitation has occurred.

Personal Training Policies

PERSONAL TRAINING BOOKINGS

Please fill out our general inquiry form for availability, pricing and to confirm bookings. Our SRF Team will get back to you shortly within 24 hours of receiving your inquiry.

LATE CANCELLATIONS

Cancellations made 24 hours in advance of the scheduled personal training session or assessment will not be penalized. Any cancellations made prior to 24 hours in advance of the scheduled booking will result in a loss of one personal training session or assessment. The only exceptions are illness or emergency.

EARLY CANCELLATIONS

To reschedule a personal training booking prior to 24 hours of your scheduled session please notify your personal trainer directly.

PAYMENTS

All personal training and personal training + class packages are due in full 2 weeks prior to your first session and can be paid online or in studio. No refunds will be made for any personal training or class packages, all sales are final.

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