Please ensure you read and understand our policies to avoid any missed opportunities to get your workout in with us or incur late cancellation fee’s.
Read more about all of our studio policies including waitlists, cancellations and returns or refunds here.
Reservations are only accepted online through Mindbody. If you have reserved a spot online and have not checked in at the reception desk at least 10 minutes prior to class starting, your spot may be given away. Shredder’s who arrive after class has begun will not be allowed entry in to the class to ensure the flow of the session will not be interrupted and to ensure safety is priority.
When you reserve a spot in a class online you have up to 5 hours prior to class starting to cancel out of a class. Cancellations are only accepted through Mindbody online. No phone cancellations will be taken. If you do not cancel your reservation within the allowed time frame or no show and you are an unlimited class pass holder, you will be charged a late cancel fee, which is the cost of a single drop in. If you are a 5, 10 or 20 class pass holder and late cancel or no show, a class will be deducted from your account. Shredders who arrive after class has begun will not be allowed entry in to the class.
We do not refund or return any services unless you are relocating outside of Calgary, Alberta or an unexpected physical injury or limitation has occurred.
Please fill out our general inquiry form for availability, pricing and to confirm bookings. Our SRF Team will get back to you shortly within 24 hours of receiving your inquiry.
Cancellations made 24 hours in advance of the scheduled personal training session or assessment will not be penalized. Any cancellations made prior to 24 hours in advance of the scheduled booking will result in a loss of one personal training session or assessment. The only exceptions are illness or emergency.
To reschedule a personal training booking prior to 24 hours of your scheduled session please notify your personal trainer directly.
All personal training and personal training + class packages are due in full 2 weeks prior to your first session and can be paid online or in studio. No refunds will be made for any personal training or class packages, all sales are final.